Most Viewed
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Long have the likes of cash, cards and contactless dominated the payments headlines – but which actually interest consumers? Usage of these three key ways to pay is always high, which has led many in the sector to believe they can pinpoint exactly how shoppers want to make their purchas... -
It is fair to say that most card-accepting contact centres understand the importance of protecting customer data from fraud and cybercrime. However, it might be news to many that in the event of a security breach they will be the ones fined. The buck stops with the merchant. Costs and expenses... -
For years the industry has been referencing the demise of cash in the UK. The rise of digital payment methods have of course added a whole new level of convenience to our spending habits – but does this really mean we’re prepared to completely disregard the most traditional way to pay?&n...;
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It’s no secret that we live in a world populated by social media addicts. Tweeting, liking and scrolling through a stream of social content is part of daily activity for most consumers – and retailers are jumping in on the trend. 92% of the UK’s top 50 retailers are now acti...
Search Entries
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The evolution of attacks against PoS devices
Posted by Ori Bach
Point-of Sale (POS) cybercrime is highly sophisticated, with cyber attackers continuing to target the retail industry aggressively to obtain credit and debit card account data. The ubiquity and widespread deployment of these POS systems is what makes them highly attractive targets for cyber thieves,...
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When payment has a point
Posted by Georgina Nelson
What's the point of payment? For most businesses it’s an entirely functional affair. It’s the necessary transaction that signals the end of a customer’s experience. They’ll have swiped their card, or punched their pin, but besides the size of the tip they might have ...
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'Stick-on’ technology set to revolutionise online payments
Posted by Jens Bader
While 2016 may have been yet another year where bitcoin dominated industry conversations, the hype is beginning to get a bite of reality. While many organisations have been exploring its applications, even the most optimistic predictions of mainstream use put it years off. Instead, change is more li...
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Are you making it too easy for your online customers to abandon
Posted by Luke Griffiths
There are all sorts of reasons why consumers abandon their purchases at online checkouts, but most of the solutions tried by retailers fail to overcome this payment issue. Consumers are being offered more choice than ever, but many retailers don’t think about the stages shoppers must go throug...
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Move over bitcoin, blockchain is coming to a bank near you
Posted by Philip Low
Bitcoin, the ‘cryptocurrency’, reached a peak of $750 in June 2016 and is thriving like never before. Some even predict it could finally reach mainstream this year. While it is some way short of the dizzying high of $1,216, achieved in late 2013, when it seemed like we were witnessing th...
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Brexit and PSD2 – an opportunity for faster payments
Posted by Andrea Dunlop
Depending on what you read, the decision on Brexit currently seems a little bit like doing the Hokey Cokey. Whatever the outcome, there is likely to be significant impact on the revised Payment Services Directive (PSD2), so what can merchants expect regarding payments disruption when article 50 is t...
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Contactless – 2 sectors that are cashing in
Posted by Talking Payments
Contactless payments have become mainstream in the UK – that’s a fact. According to new figures from Barclaycard, British consumers are now making seven million tap-and-go purchases per day, and these numbers are growing all the time. Here are some sectors that are leading the cha...
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Cash – why it's here to stay
Posted by Ewan Ogilvie
Recent statistics by Visa Europe have shown that at least one-in-five card transactions are now tap-and-pay, compared to just one-in-sixty in 2013. In fact, Visa had three billion contactless payments in Europe in the last year alone - triple the amount of the previous twelve months. Likewise, the U...
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What’s putting shoppers off at the point of payment?
Posted by Paul Leybourne
Retailers spend a lot of resources and effort on bringing customers in-store, but often overlook the means to commit shoppers to actually going through with payment and purchase. So what is putting shoppers off at this stage of the journey? Our recent research showed that a third of consumers...
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How can banks meet the needs of the digital consumer?
Posted by Talking Payments
There’s often talk about how retailers must adapt in this digital age. As consumers of all ages become increasingly tech-savvy, these organisations are in constant competition to be the most innovative. Yet, this battle stretches beyond the store, to the payments sector. Banks have alwa...